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Business Operations Coordinator

2 months ago

Parramatta, New South Wales, Australia KPMGau Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as an Engagement Coordinator. As a key member of our National Service Centre, you will play a critical role in supporting our client-facing teams and delivering exceptional service to our clients.

Key Responsibilities
  • Provide exceptional customer service support to our national client-facing staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Lead the delivery of administration for KPMG client engagements, ensuring seamless onboarding and completion of engagements.
  • Develop and maintain strong relationships with clients and internal stakeholders, providing solutions to their needs and concerns.
  • Prepare and review engagement letters, reports, and other documentation, ensuring accuracy and attention to detail.
  • Manage and maintain data integrity in our systems, including SAP and accounting software.
  • Collaborate with cross-functional teams to identify and implement process improvements, driving efficiency and effectiveness.
  • Meet and exceed performance KPIs and SLAs, demonstrating a commitment to excellence and continuous improvement.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including flexible working arrangements and generous paid parental leave.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role.
  • A collaborative and inclusive culture, with a focus on diversity, equity, and inclusion.
  • Access to cutting-edge technology and tools, enabling you to work efficiently and effectively.
Requirements
  • Excellent customer service skills, gained in an administration, retail, or hospitality environment.
  • Initiative, self-motivation, and a commitment to providing highly responsive customer service.
  • Outstanding time management, problem-solving, and organizational skills, gained in a high-volume environment with competing demands.
  • A collaborative, team-focused mindset and a flexible approach to work.
  • Strong written and verbal communication skills, with the ability to articulate complex ideas and concepts.
  • Intermediate/Advanced Microsoft Office skills, with experience in SAP and accounting software.