IT Technician Position

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $98,000
Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team, responsible for delivering high-quality technical assistance to a significant user base.

**Key Responsibilities:**

  • Ensure service delivery aligns with Service Level Agreements (SLAs) to guarantee customer satisfaction.
  • Triage and assign tickets to technicians based on severity and impact.
  • Standardize staff processes to ensure accurate service reports.
  • Review tickets to maintain high-standard customer service.
  • Coordinate with vendors, technicians, and customers for timely and effective issue resolution.
  • Manage issue escalation and maintain proper communication channels.
  • Collaborate with other IT teams for seamless service delivery.
  • Identify training needs and provide training to enhance technician skills and knowledge.

**What We Offer:

Attractive compensation package

Opportunity to work with a diverse team

Professional development and growth opportunities

Flexible working arrangements

Career advancement opportunities

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