Fast-Paced Team Member

6 days ago

Sydney, New South Wales, Australia beBeeResponsibilities Full time $55,000 - $80,000
Operations Coordinator Role

This role requires a dynamic individual who can balance operational excellence with customer service. As an Operations Coordinator, you will play a key part in delivering high-quality service to both internal and external stakeholders.

Key Responsibilities
  • Customer Service & Communication: Respond promptly to customer enquiries, provide proactive updates, and ensure clients are correctly informed with shipping and delivery details.
  • Issue Resolution & Collaboration: Resolve customer matters, escalate issues to the Senior Operations Coordinator, and collaborate across departments to identify shipment-related opportunities or problems.
  • Operational & Sales Integration: Act as a key contributor to both operational and sales teams, supporting initiatives to enhance customer experience, products, and services.
  • Shipment Monitoring & Quality Assurance: Oversee client shipments from order placement, ensuring no delays, and maintain quality standards throughout shipment processes.
  • Documentation & Reporting: Manage import/export documentation, invoicing, cargo reporting, and prepare customer reports using CargoWise.
  • Compliance & SOP Implementation: Follow company policies, support SOP development, maintain accurate client data, and meet operational KPIs.

This is a fast-paced team where operational excellence meets outstanding customer service. If you're passionate about delivering top-tier service and driving operational success, we encourage you to apply.

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