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Sales Associate

2 months ago

Bondi Junction, New South Wales, Australia Pottery Barn Full time

About the Role:

We are seeking a highly skilled and enthusiastic Sales Associate to join our team at Pottery Barn Kids in Bondi Junction, Sydney. As a Sales Associate, you will be responsible for delivering exceptional customer service and creating a unique shopping experience for our clients.

Key Responsibilities:

  • Provide outstanding customer service by greeting and assisting clients in a friendly and efficient manner.
  • Assist clients with special services including gift wrapping, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.
  • Process sales transactions accurately and efficiently, including handling returns and exchanges.
  • Maintain and demonstrate knowledge of our products, features, benefits, current sales, and promotions.
  • Utilize effective selling techniques to build multiple sales and increase productivity.
  • Achieve established sales and contest goals.
  • Assist in the implementation and maintenance of visual merchandise presentation, signage, and lighting.
  • Uphold store and stockroom maintenance and cleanliness standards.
  • Perform other duties as assigned by management.

Requirements:

  • Previous retail sales experience, ideally in specialty retail and/or homewares, with strong client relationship skills.
  • A passion for homewares and/or food.
  • The ability to connect with clients through service and selling.
  • A love of selling and a drive to meet and exceed targets.
  • The ability to work effectively in a team environment and manage your own time.
  • The confidence and passion to anticipate client needs and solve problems.
  • Effective communication, organizational, and leadership skills.

Physical Requirements:

  • The ability to be mobile in the store and back-of-house areas, including standing for long periods.
  • The ability to climb ladders and use other equipment in line with safety standards.
  • The ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.