Experience Required: Customer Service Representative

1 week ago

Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $72,000
Job Description:

We are seeking a skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to both internal and external customers.

This dynamic role requires strong communication and interpersonal skills, as well as the ability to build relationships with various stakeholders. You will be working in a fast-paced environment, managing multiple priorities and ensuring that all tasks are completed efficiently.

You will have excellent customer service skills, with the ability to provide solutions to complex problems. Your attention to detail and organizational skills will ensure that all customer interactions are handled professionally and promptly.

In this role, you will be working closely with other teams to achieve common goals and objectives. You will have the opportunity to develop your skills and knowledge, and contribute to the success of our organization.

Key Responsibilities:
  • Provide exceptional customer service over the phone and via email.
  • Assist with processing contracts, incentive claims, and loan applications.
  • Address and follow up customer enquiries within set service standards.
  • Maintain and update customer records accurately.
  • Support customers with completing program-related forms.
Required Skills and Qualifications:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to build relationships with various stakeholders.
  • Accurate and efficient data entry skills with a high attention to detail.
  • High computer literacy across various software.
  • Demonstrated ability to interpret and analyse information.
  • Proven experience in meeting set KPIs and customer service standards.
  • Strong initiative and ability to self-manage workloads.
Benefits:

We offer a range of benefits to our employees, including:

  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to work with a dynamic and innovative organization.
About Us:

We are a committed to providing services that protect and keep children, young people, and adults at risk free from harm. We have a zero tolerance policy towards racism, discrimination, harm, or abuse.

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