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Service Desk Technician

1 month ago

Canberra, ACT, Australia Hall & Wilcox Full time

Corporate Services | Technology | Canberra

  • Permanent, full-timeposition
  • Rewardand recognition, including competitive remuneration and careerprogression
  • Learningand career development programs for all roles andlevels
  • Marketcompetitive and flexible leave options
  • Freedaily breakfast, office drinks and social events
  • Genuinecommitment to health and wellbeing, pro bono and community, anddiversity and inclusion across our firm

We have anopportunity for a Service Desk Technician with 1–2 years ofexperience to join our Technology team, based in our Canberraoffice.

As anexperienced Service Desk Technician, you will provide systemssupport nationally and desktop support for the CanberraOffice. You will act as the first point of contact toefficiently investigate, resolve and provide a high level ofcustomer service for a variety of technology related servicerequests. You will be required to be in the office full time(5 days per week).

This roleforms part of our national Technology team. The IT team at Hall& Wilcox has approximately 23 team members nationally. TheTechnology team at Hall & Wilcox is structured acrossengineering and development, application support, informationsecurity and service desk.

You will beresponsible for:

  • responding to userinquiries by following service desk procedures;
  • providing support acrossa range of hardware and software, at level 1 and level2;
  • ensuringall user requests are logged in service desksystem;
  • escalating more complexqueries;
  • coordinating the timelyprovision of service desk support services;
  • communicating to usersas to the progress of their inquiries from receipt to closureof the call;
  • advisingusers about service desk and operational support facilities andprocedures;
  • identifying and advisingService Delivery Manager/IT Manager of recurrent userinquiries;
  • updatingand maintaining the call-log to ensure accurate recording ofall calls received;
  • attending court tosafely and securely download subpoenaed (and similar) documentsproduced by court;
  • ensuringall portal storage devices are barcoded, scanned for malware,and registered in line with the firm's portable storagedevices process;
  • ensuringdata contained on portable storage devices is securelydownloaded and deleted in line with the firm's portablestorage device process; and
  • providing back up toother Service Desk Technicians and broader Technology team asrequired.

Aboutyou

You willideally have the following skills and experience:

  • at least1 year of experience as a Service Desk Technician or in asimilar role within a professional servicesenvironment;
  • tertiaryqualification in Information Technology or a relateddiscipline;
  • strongorganisational skills;
  • excellent verbal andwritten communication skills;
  • self-motivated,decisive, with the ability to adapt to change and competingdemands; and
  • abilityto work well independently as well as productively within ateam.

Aboutus

Hall &Wilcox is a leading independent Australian law firm. We deliveroutstanding legal services to corporate, public sector and privateclients, both Australian-based and those offshore doing business inAustralia. Our purpose is to enable our clients, our people and ourcommunities to thrive.

Some of ourrecent awards and citations include:

  • BestAustralian Law Firm (>$200m revenue) at the 2025 ClientChoice Awards
  • Ranked7 th in the Lawyers Weekly Top 25 Attraction Firmsfor 2024 and 2025
  • Law Firmof the Year at the 2023 Lawyers Weekly Australian LawAwards
  • Workplace GenderEquality Agency (WGEA) Employer of Choice for Gender Equality(EOCGE) citation holder since 2018

We are knownfor having a great culture that is warm and welcoming, progressive,inclusive and supportive, and that is underpinned by our enduringvalues - known asHallmarks .

We are alsorenowned for our Smarter Law approach.SmarterLaw means we look beyond the status quo to thinkdifferently and find solutions. Smarter Law includes enablingtechnology, challenging business models, innovative pricing andcreative resourcing.

We are a firmof the future. We offer our people interesting and challengingwork, and access to great clients. To learn more about HW visitourwebsite.

Applynow

Let'sconnect. Click apply to submit your application.

At Hall &Wilcox, we are committed to creating and maintaining a workplacethat actively seeks to include, welcome and value uniquecontributions of all people. We encourage applications fromcandidates of all cultural backgrounds (including First Nations),age, abilities, sexual orientation and genderidentities.

We are alsocommitted to supporting candidates with disability so that everycandidate is offered a fair, equitable and supportive recruitmentexperience. If you require any adjustments or support to completeyour application, or if you have any questions, please contact KimChalmers, Senior Talent Acquisition Advisor,Kim.Chalmers@hallandwilcox.com.au for a confidentialdiscussion.

This vacancyis being managed directly by the HW Talent Acquisition / People& Culture team. We will contact our preferred agency partnersshould we require any assistance.

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