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Partnerships Senior Manager
2 months ago
About Us
At Auto & General (A&G), we are dedicated to delivering innovative products and solutions that protect our customers during critical moments. Our diverse portfolio of general insurance offerings safeguards individuals on the road, at home, and while traveling, including Car, Motorcycle, Home, Contents, Pet, and Travel Insurance, along with Roadside Assistance.
Our ethos of 'high performance with high integrity' is the foundation of our values and guides our interactions with customers, the community, and each other. We are enthusiastic about the future and continuously seek talented, passionate individuals who can contribute to our mission of becoming Australia's premier insurer.
The Role
The Senior Manager – Partnerships will play a pivotal role in defining and implementing strategies for our Partnerships. This position encompasses overseeing partner sales performance, managing contractual obligations, ensuring service quality, and cultivating relationships. Furthermore, the Senior Manager will report to the General Manager of Partner Performance and will lead the Qantas Insurance Partnership for Motor and Home Insurance, focusing on contract management, service quality, relationship management, change implementation, and communication.
Key Responsibilities
- Oversee daily performance and engagement with Qantas Insurance.
- Encourage a culture that fosters a highly engaged, high-performance team.
- Manage contractual obligations and ensure alignment with relevant risk and control frameworks.
- Maintain robust long-term relationships with partners.
- Navigate competing priorities and risks associated with Qantas Insurance.
- Supervise compliance and governance frameworks related to the Qantas Insurance Partnership.
- Assist with audits and manage governance frameworks.
- Drive the growth of the Qantas Partnership.
- Address partner-related complaints and incidents in accordance with established management frameworks.
- Report on program compliance and enhance processes.
- Collaborate with the GM of Partner Performance to align priorities.
- Translate strategic goals into operational plans for the Qantas Insurance Partnership.
- Support the development and growth of the Qantas Insurance Partner Manager.
- Conduct commercial and financial analysis and negotiations to facilitate mutually beneficial outcomes for the Partnership.
- Additionally, the Senior Manager of Partnerships will be responsible for overseeing the performance of smaller referral partnerships.
Qualifications & Experience
The ideal candidate will have substantial experience in leading teams, both directly and indirectly, to drive results through effective leadership. You will demonstrate proficiency in design thinking, process engineering, and problem-solving through structured methodologies. Experience in managing and collaborating with cross-functional teams and navigating organizational changes at all levels is essential.
Experience in designing and implementing continuous improvement frameworks within multi-departmental organizations is crucial. You will possess strong skills in building trust, managing team dynamics, and motivating individuals. Proven ability to coach, lead, engage, and develop small teams while fostering a high-performance culture is required.
Additional qualifications include:
- A formal qualification in a relevant field, such as a Degree in Business, Commerce, Finance, or Accounting.
- A minimum of 5 years of experience in partner account management.
- At least 3 years of leadership experience.
- Demonstrated success in onboarding, managing, and expanding partnerships.
- A proven track record of leading teams to achieve results.
- Expertise in design thinking, process engineering, and structured problem-solving.
- Practical experience in managing cross-functional teams and implementing organizational changes.
- Experience in developing and executing continuous improvement frameworks in multi-departmental settings.
- Strong capabilities in building trust, managing team dynamics, and motivating individuals.
- Demonstrated ability to effectively coach, lead, engage, and develop small teams to cultivate a high-performance culture.
- In-depth knowledge and understanding of the insurance industry.
Our Perks:
- Location – Our office is conveniently situated in a vibrant area with access to retail, dining, and public transport.
- Extra leave - Enjoy additional leave days, including a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and additional benefits.
- Workplace giving - If you're passionate about a cause, we offer workplace giving and will dollar match your donations to registered charities.
- Development opportunities - We prioritize your development with internal programs and access to a wide range of online courses.
- Employee discounts - Enjoy discounts on our insurance products.
- Reward and recognition - We recognize high performance through employee recognition, reward, and incentive programs.
- Onsite facilities - Benefit from excellent facilities and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities, including celebrations and family fun days.
- Perks App - Access an employee benefits and discounts app offering great discounts and offers across various areas.
Auto & General values individual differences and is committed to fostering an inclusive culture that creates a great workplace for all.
