Senior Service Management Process Analyst
3 weeks ago
This position plays a key role in enhancing service delivery within the IT department at Swinburne University of Technology. As a Senior Service Management Process Analyst, you will develop, implement, and evaluate IT service management processes to improve efficiency and effectiveness for staff and students.
You will utilise your process analysis and problem-solving skills to collaborate with various teams within the university and IT department, ensuring streamlined service offerings align with our service management framework.
Key responsibilities include designing and refining processes related to incident management, change control, and service requests. Opportunities for cross-training will broaden your understanding and contributions to IT operations.
As part of the Digital Workplace Experience team, you will support the delivery of high-quality services that improve the experience for students and staff alike.
About YouTo be suitable for this role, you will need to have experience in the following key areas:
- Proven experience in running day-to-day IT service management processes.
- Ability to solve problems by applying sound judgement based on professional experience, with the ability to make decisions to resolve specific issues.
- Demonstrated understanding of and practical experience in activating and improving IT service management processes.
- Competent oral and written communication skills, including the ability to write high quality reports, and present information to technical and non-technical stakeholders.
- Skilful presentation skills delivered at all levels including operational personnel and senior management.
Qualifications include a degree qualification with relevant experience in a similar role, or service management operation and design experience, or an equivalent combination of education/experience—essential. Relevant industry certification in: ITIL, Process Analyst, Business Analyst, Agile, Process Improvement—preferable.
This position is open only to applicants who have work rights in Australia.
About Swinburne University of TechnologySwinburne Horizon 2025 draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:
- Every Swinburne learner gets a work experience.
- Every Swinburne graduate gets a job.
- Every Swinburne partner gets a tech solution.
- Swinburne is the prototype of global best practice.
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
How to ApplyPlease submit your CV and cover letter addressing your suitability for this position. To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au.
-
Senior Financial Process Analyst
2 weeks ago
Melbourne, Victoria, Australia Group Finance Full timeAbout the RoleAs a Senior Financial Process Analyst with Group Finance, you will play a critical role in driving continuous improvement initiatives across business entities.
-
Results Driven Senior PMO Analyst
3 days ago
Melbourne, Victoria, Australia Future Fund Management Agency Full timeAbout Future Fund Management AgencyWe are a global investor and a leading sovereign wealth fund, managing over $290 billion across seven public asset funds. Our purpose is to grow Australia's future by investing in opportunities that create value for our nation.We thrive on different thinking and doing it together. We work closely with world-leading...
-
Senior Systems Analyst
2 days ago
Melbourne, Victoria, Australia FIS Australia Full timeAbout the Opportunity">FIS Australia is seeking a skilled Senior Systems Analyst to join our team in the cards space. As a Senior Systems Analyst, you will be responsible for eliciting, analysing, communicating and validating business/user requirements for processes, policies and information systems.">About the Role">In this role, you will work predominantly...
-
Process Management Specialist
1 month ago
Melbourne, Victoria, Australia Australian Super Full timeAt AustralianSuper, we're committed to fostering a culture of excellence and innovation. As a Process Management Specialist, you'll play a vital role in driving business process improvement across the Investments Program.Key ResponsibilitiesSupport the implementation of Business Process Management (BPM) across the Investments Program, leveraging Nintex and...
-
Senior ICT Business Analyst
4 weeks ago
Melbourne, Victoria, Australia PowerData Group Consulting Full timeThe PowerData Group Consulting is seeking a skilled Senior ICT Business Analyst to join our team. The Senior ICT Business Analyst will work under the general direction and support of senior staff, exercising a degree of independent judgement and making decisions within defined parameters that require reliance on skills and knowledge.The ideal candidate will...
-
Senior Business Analyst
4 weeks ago
Melbourne, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're shaping a world where people and communities thrive. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. We're committed to building a workplace that reflects the diversity of the communities we...
-
Business Process Analyst
4 weeks ago
Melbourne, Victoria, Australia TGI Fridays Full timeJob Title: Business Process AnalystJoin a dynamic team of professionals who are passionate about delivering exceptional results. As a Business Process Analyst, you will play a critical role in identifying areas of improvement and implementing changes to increase efficiency and productivity.Main Responsibilities:Conduct thorough analyses of business processes...
-
Senior Business Solutions Analyst
3 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeAbout the RoleWe are seeking a Senior Business Solutions Analyst to partner with business stakeholders and vendor teams, managing project delivery across a multi-site Retail/Hospitality business.This is an exciting opportunity for a skilled Business Analyst to work onsite 4 days per week at our Richmond office, driving continuous improvement across all...
-
Business Analyst, Project Manager
7 days ago
Melbourne, Victoria, Australia Future Fund Management Agency Full timeAbout UsThe Future Fund Management Agency is Australia's Sovereign Wealth Fund, managing over $290 billion across seven public asset funds. Our mission is to grow Australia's future by investing in the best opportunities around the world.We are a global investor and work closely with leading investment organisations to access top investment ideas. Our...
-
Senior Systems Analyst
3 weeks ago
Melbourne, Victoria, Australia CYOS Solutions Full timeJob Summary:CYOS Solutions is seeking a highly skilled Senior Systems Analyst to design, create, evaluate, and document ICT solutions in new and existing ICT systems.As a Senior Systems Analyst, you will be responsible for translating business needs into ICT system requirements and specifications for enhancements. This includes designing, analysing, and...
-
Senior Investment Analyst
4 weeks ago
Melbourne, Victoria, Australia Anton Murray Consulting Full timeJob Title: Senior Investment AnalystDescription:This role is responsible for the analysis and commentary of investment performance. The analyst will work closely with the investment management team to provide timely and accurate reporting, analysis, and conclusions on investments. The primary purpose of this role is to coordinate the delivery of...
-
Senior Risk and Compliance Analyst
1 day ago
Melbourne, Victoria, Australia Anton Murray Consulting Full timeAnton Murray Consulting is seeking a seasoned professional to fill the role of Senior Risk and Compliance Analyst. The ideal candidate will possess 2-7 years of experience in risk management within Australia's financial services sector, with a strong background in business partnering roles.About the RoleWe are looking for a highly skilled individual to join...
-
Senior Business Analyst
3 weeks ago
Melbourne, Victoria, Australia Swinburne University of Technology Full timeAbout the RoleWe are seeking a talented Senior Business Analyst to join our team at Swinburne University of Technology.As a Senior Business Analyst, you will play a key role in driving change at Swinburne by enhancing business outcomes through innovative and high-quality analysis services.Your expertise will be crucial in identifying business needs and...
-
Senior Infrastructure EUC Analyst
1 month ago
Melbourne, Victoria, Australia Anton Murray Consulting Full time**Job Title:** Senior Infrastructure EUC Analyst**Job Summary:** We are seeking a highly skilled Senior Infrastructure EUC Analyst to join our team at Anton Murray Consulting. The successful candidate will be responsible for managing and supporting the IT needs and issues of our clients.**Key Responsibilities:**Provide business as usual (BAU) IT support,...
-
Melbourne, Victoria, Australia Melba Support Services Full timeMelba Support Services is a human rights organisation committed to providing services that support individuals with disability to lead everyday lives of their choice.Job DescriptionThis role plays a vital part in delivering impactful programs that transform processes, systems, and outcomes for Melba. The Senior Business Analyst and Process Lead will work...
-
Service Transition Process Manager
3 weeks ago
Melbourne, Victoria, Australia Asahi Beverages Full timeAsahi Beverages is seeking a skilled Service Transition Process Manager to play a key role in ensuring smooth transitions from projects to operational environments.The ideal candidate will possess tertiary qualifications and have proven experience in service and process management, with expertise in driving process improvements and aligning people,...
-
IT Service Management Process Analyst
2 weeks ago
Melbourne, Victoria, Australia Swinburne University of Technology Full timeAbout the RoleThis is a key position within the Digital Workplace Experience team, reporting to the Manager of Service Management. The successful candidate will play a vital role in enhancing service delivery within the IT department by developing, implementing, and evaluating IT service management processes.The primary focus of this role is to improve...
-
SAP Senior Business Analyst Position
4 weeks ago
Melbourne, Victoria, Australia HiTech Group Full timeOverviewA leading Federal Government department is seeking a SAP Senior Business Analyst to join their team. This is a contract-based position with a 12-month extension option.Key ResponsibilitiesMaintain subject matter expertise across NDIA/OCIO projects and legacy systems.Draft business analyst artefacts and documents, including Epics, User Stories, and...
-
Business Process Analyst
3 weeks ago
Melbourne, Victoria, Australia Talent World on behalf of Educube Full timeAbout the Role:As a Business Process Analyst at Talent World on behalf of Educube, you will be a critical member of our team responsible for optimizing our new Enterprise Resource Planning (ERP) system and Learning Management System (LMS).We are seeking a skilled Business Process Analyst with experience in ICT and business systems analysis to help us design...
-
Senior Financial Analyst
3 weeks ago
Melbourne, Victoria, Australia ALRA Full timeJob Title: Senior Financial AnalystJob Summary: ALRA is seeking a Senior Financial Analyst to join our team in Melbourne. As a Senior Financial Analyst, you will be responsible for providing financial analysis and advice to our clients.Key Responsibilities:Provide financial analysis and advice to clientsAssist in the preparation of financial reports and...