Customer Service Specialist
7 days ago
This role is pivotal in delivering exceptional customer service and support to our valued customers.
The successful candidate will be responsible for fostering a customer-centric culture and implementing strategies to enhance customer satisfaction.
This permanent full-time position is based in Munster, WA.
Key Responsibilities:- Process and receive bulk and packaged product orders efficiently.
- Maintain strong relationships with key stakeholders.
- Ensure compliance with CoR regulations and ensure all parties in the supply chain adhere to current legislation.
- Liaise with carriers to guarantee timely and cost-efficient deliveries for both bulk and packaged products, meeting customer expectations.
- Verify that procedures, work instructions, and company standards are followed and up-to-date.
- Monitor bulk customer silo levels.
- Perform general administrative tasks.
- Excellent communication and interpersonal skills.
- Prior experience and knowledge of customer service in the bulk transport/mining/building and construction industries.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to work a rotational weekend roster and across dual locations when required.
- High level of computer literacy, including data entry.
- Strong desire to continuously improve processes.
- Experience in SAP an advantage.
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