Customer Service and Sales Specialist

3 days ago


Rockhampton, Queensland, Australia Telstra Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Consultant in Rockhampton. As a key member of our retail store, you will be responsible for delivering exceptional customer service and sales experiences that meet and exceed our customers' expectations.

Key Responsibilities
  • Provide expert advice and support to customers on Telstra's products and services.
  • Identify and pursue sales opportunities to achieve targets and KPIs.
  • Develop and maintain strong relationships with customers to ensure long-term loyalty and retention.
  • Stay up-to-date with the latest technology and trends to provide informed solutions to customers.
What We Offer
  • A competitive salary of $60,000 per annum (estimated based on industry standards).
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment with a focus on teamwork and collaboration.
  • Access to exclusive discounts and offers across 240 brands and partners.
  • A comprehensive benefits package, including 30% off Telstra services and a Telstra SIM card.
Requirements
  • Previous experience in a customer-facing role, preferably in retail or sales.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work effectively in a fast-paced, busy retail environment.
  • High school diploma or equivalent required; degree or certification in a related field an asset.
About Telstra

Telstra is a leading telecommunications company in Australia, providing a wide range of products and services to individuals, businesses, and government organisations. We are committed to delivering exceptional customer experiences and building strong relationships with our customers and partners.



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