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Operational Excellence Director

1 week ago

Sydney, New South Wales, Australia SS&C Technologies Full time

SS&C Technologies Overview

At SS&C Technologies, we are a leading provider of software solutions and services to the global financial services industry. Our company is headquartered in Windsor, Connecticut, and has over 27,000 employees in 35 countries worldwide.

We serve more than 20,000 financial services and healthcare organizations, from large corporations to small and mid-market firms, with expertise, scale, and technology. Our mission is to empower our clients to make informed decisions and achieve their goals through our innovative solutions.

Job Description

The Continuous Improvement Lead plays a critical role in driving operational excellence by identifying and implementing process improvements within the Transfer Agency business. This position focuses on leading change management initiatives, training staff on continuous improvement practices, and fostering a culture of innovation.

The ideal candidate will have expertise in stakeholder management, cross-functional collaboration, and team mentoring. They will be able to communicate effectively with diverse teams and drive data-driven decision making. A strong background in Lean, Six Sigma, and Kaizen methodologies is essential for this role.

Responsibilities

  • Develop and implement a continuous improvement strategy that aligns with organisational goals, driving process optimisation, cost savings, and standardisation through Lean, Six Sigma, Kaizen, and Agile methodologies.
  • Identify operational inefficiencies, conduct root cause analyses, and implement targeted process improvements to enhance productivity and reduce bottlenecks across departments.
  • Lead the creation of standardized operating procedures (SOPs) and best practices to streamline workflows and ensuring consistency and operational excellence throughout the business.
  • Manage and oversee end-to-end continuous improvement projects, ensuring alignment with objectives, timelines, and quality standards, while meeting performance targets.
  • Foster strong cross-functional relationships with key stakeholders, including department heads and senior leadership, to identify and prioritise improvement opportunities and drive collaborative solutions.
  • Lead change management efforts, ensuring smooth adoption of new processes, systems, and tools, while minimising disruptions and resistance to change.
  • Design and deliver training programs on Lean, Six Sigma, and other continuous improvement methodologies, mentoring employees and embedding a culture of ongoing learning and development.
  • Create and manage performance tracking tools, including KPIs and dashboards, to monitor progress on improvement initiatives and provide regular updates to senior leadership.
  • Ensure process changes are compliant with regulatory standards, proactively managing risks and implementing controls to ensure operational resilience.
  • Stay ahead of industry trends, integrating innovative technologies and best practices into continuous improvement processes to drive sustainable growth and innovation across the organisation.

Requirements

  • Expertise in stakeholder management, cross-functional collaboration, and team mentoring.
  • Strong communication skills for engaging and persuading diverse teams.
  • Data-driven, critical thinker with a focus on problem-solving and process improvement.
  • Creative and resilient in driving continuous improvement and adapting to change.
  • Proficient in Lean, Six Sigma, Kaizen.
  • Knowledge of change models for effective transformations such as ADKAR.
  • Skilled in process mapping (Visio), root cause analysis (5 Whys, Fishbone), and using tools like Excel and PowerBI for reporting.
  • MBA or specialised degree in Operational Excellence or Continuous Improvement.
  • 7+ years in process optimisation or continuous improvement, with experience across various industries.