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Retail Customer Service Representative
2 months ago
About the Opportunity
Australia Post is a leading provider of postal and logistics services, delivering to millions of customers across the country. As a Retail Customer Service Officer, you will play a key role in helping Australians service their own businesses, keeping communities connected, and building resilience.
Key Responsibilities
- Provide exceptional customer service, handling sales and service transactions with customers
- Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
- Conduct and process identity services transactions, including Australian Passport Interviews
- Promote products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assist customers with mail lodgements and associated costs
- Build rewarding relationships with customers by understanding their needs
- Assist with administrative duties, such as stocktaking and record maintenance
About You
You will be a friendly, enthusiastic, and reliable individual who loves working in a team environment. You will be passionate about putting the customer at the centre of everything you do to make a difference in the community. You will also need to have:
- Experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift
What We Offer
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more
