Digital Records Management Team Lead

5 days ago

Sydney, New South Wales, Australia beBeeRecordsManagement Full time $140,000 - $190,000

As a seasoned leader, you will oversee the team responsible for managing digital and physical records, providing expert technical support and guidance on complex scheme-related enquiries.

This role combines operational oversight with strategic focus on continuous improvement of records management and knowledge support practices.

Key responsibilities include delivering high-quality services, promoting a culture of learning and development, and contributing to broader organisational goals.

To be successful in this role, you must be a proactive and people-focused leader who brings empathy, resilience, and ability to work effectively with diverse teams.

You will lead the Records and Knowledge Management teams, ensuring efficient, accurate, and timely service delivery. Manage team performance and develop strategies to improve operational efficiency in records management, knowledge sharing, and technical support services.

Support and provide guidance, recommendations, and advice on escalated complex technical enquiries and coach direct reports on identifying solutions.

Set expectations and deliver results that support improved customer experience and engagement best practice.

Drive improvements, including automation, process streamlining, and stronger customer-centric service delivery.

Ensure compliance, risk, and auditing requirements are achieved.

Collaborate with stakeholders to assess and address current and future needs through data analysis, consultation, and testing.

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