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Global Operations Manager

1 month ago

Melbourne, Victoria, Australia SMAART Recruitment Full time

About the Role

We are seeking a highly experienced Global Help Desk Manager to lead our global help desk teams across regions, ensuring consistent, high-quality service delivery.

Responsibilities

  • Manage and optimise global help desk operations to meet the needs of our clients.
  • Lead and manage global help desk teams across regions, including Australia, the Philippines, and North America.
  • Develop and implement strategies to improve help desk efficiency, ticket management, and client support.
  • Work closely with clients to understand their specific needs and provide tailored support solutions.
  • Participate in key projects to maintain a strong understanding of our SaaS/HaaS hardware and software.

About You

  • Bachelor's degree in Computer Science, Information Technology, ICT Management, Project Management, or a related field.
  • 3+ years of proven experience in an IT help desk or related position.
  • Proven ability to manage a global/remote team.
  • Strong relationship building skills and excellent communication skills both written and verbal.
  • Occasional travel within Australia and to the U.S. required.