Tactical Operations Specialist
5 days ago
Job Role: Tactical Operations Specialist
About the Position:
- Manage and resolve customer transaction disputes, insurance claims, and manual payment requests in a timely and professional manner.
- Process loan repayment and consumer credit insurance claims while ensuring compliance with regulatory requirements.
- Investigate and review card and transaction dispute cases to determine validity and make recommendations for resolution.
- Maintain accurate and up-to-date records to meet reporting needs.
Your Expertise:
- Experience in customer service or financial services industries, preferably with knowledge of consumer credit insurance policies and administration processes.
- Familiarity with claims procedures and strong analytical skills to assess complex situations.
- Excellent communication and interpersonal skills to build trust with customers and colleagues.
- Able to work independently and collaboratively as part of a team to achieve common goals.
- Professional phone manner and attention to detail to ensure high-quality service delivery.
What's in it for you?
We want you to make a meaningful impact. You will be part of a growing and innovative organization that values your contributions and provides opportunities for growth and development.
You will have the chance to make a bigger difference with us. Our collaborative and supportive environment helps you balance career, family, health, and personal interests. We offer various employee benefits, including discounted financial products, flexible leave options, and incentives covering health, wellness, and lifestyle choices.
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