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Customer Service Representative VIC
2 months ago
We are seeking a highly motivated and customer-focused individual to join our VIC customer service team. As a customer service representative, you will be responsible for providing exceptional service to our clients, resolving their queries, and ensuring their satisfaction.
Key Responsibilities:- Handle a high volume of inbound calls, emails, and chats from clients
- Provide accurate and timely responses to client queries
- Resolve client issues and concerns in a professional and courteous manner
- Work collaboratively with the team to achieve sales and customer satisfaction targets
- Participate in ongoing training and development programs to improve skills and knowledge
- Minimum 6 months to 1 year of recent experience in a call centre or high-volume phone-based role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Confidence working with numbers and maths
- Can-do attitude and resilience
- Above award hourly rates of $34.48 an hour + super
- Opportunities for career growth and development
- A supportive and collaborative team environment
- Flexible working hours and a dynamic work environment
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
