Corporate Training Manager

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000

About Our Team

We are seeking a highly skilled and experienced Senior Operations Coordinator to join our team. As a key member of our operations department, you will play a pivotal role in ensuring the successful end-to-end delivery of custom and complex learning and development programs to our corporate clients.

You will work closely with internal teams and external partners to deliver high-quality training experiences that meet the needs of our clients. Your expertise and guidance will be essential in helping us to drive business growth and success.

Key Responsibilities

  • Program Delivery

    You will coordinate and oversee the planning and delivery of complex or bespoke client training programs, from initial consultation through to final evaluation.

  • Senior Advisor Role

    You will act as a senior advisor and escalation point for delivery and client success functions, providing expert guidance and support to help ensure seamless program execution.

  • Team Development

    You will coach and support operations team members to build capability and performance, helping to drive individual and team success.

  • Project Management

  • Customer Success

    You will drive customer success by building strong relationships with clients and managing their expectations, helping to ensure high levels of satisfaction and loyalty.

  • Process Improvement

    You will collaborate with cross-functional teams to design and optimize operational processes, identifying areas for improvement and implementing changes to enhance efficiency and effectiveness.

  • Onboarding and Support

    You will lead post-sale client interactions and support onboarding and implementation, helping to ensure smooth transitions and successful outcomes.

  • Risk Management

    You will identify and mitigate risks, providing input on continuous improvement initiatives to help minimize potential threats and maximize opportunities.

  • Internal Training

    You will support internal onboarding and process training sessions for the delivery team, helping to ensure they have the skills and knowledge needed to deliver high-quality programs.

  • SOPs and Automation

    You will contribute to the design and maintenance of SOPs (Standard Operating Procedures) and automation initiatives, helping to streamline processes and improve efficiency.

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