Front Office Ambassador

3 days ago


Perth, Western Australia beBeeGuestExperience Full time $64,545 - $74,538

**Job Overview**

We are looking for a skilled professional to join our team as a Guest Experience Ambassador. As a key member of our Front Office Department, you will be responsible for delivering exceptional guest experiences that exceed expectations.

**Key Responsibilities:**

- Manage the check-in and check-out process for hotel guests
- Maintain accurate and up-to-date records of guest accounts
- Process reservations and manage room allocations
- Respond to all guest enquiries and direct internal and external phone calls
- Ensure that all guests feel welcome and comfortable during their stay
- Create a positive impression as an ambassador for the hotel at all times
- May process food & beverage orders, answer questions on menu selection, and record transactions in the point-of-sale system

**Requirements:**

- Proficiency in Microsoft Word, Excel, PowerPoint, and relevant software packages
- Familiarity with OPERA Software or similar systems
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Articulate and confident in English language
- Passionate about delivering exceptional customer service
- Positive attitude and electric personality

**What We Offer:**



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