Renewable Energy Advocate
7 days ago
This is a mid-senior level position that reports directly to the management team.
The ideal candidate will have a strong background in customer service, preferably in the energy sector, and be able to effectively communicate with customers regarding embedded network services.
This role requires a high level of industry knowledge, including energy retail, commercial and industrial embedded networks, and centralized hot water.
Key Responsibilities- Provide exceptional customer service by handling inquiries, troubleshooting issues, managing billing, and scheduling services.
- Troubleshoot and resolve customer complaints or technical issues regarding embedded network services.
- Assist customers with billing inquiries, including providing detailed explanations of charges and helping resolve discrepancies.
- Schedule installations, maintenance, and service outages with customers, ensuring minimal disruption.
- 3+ years of experience in a customer service or technical support role, preferably in embedded networks, energy retail, or utility services.
- High school diploma or equivalent. A college degree in a related field (e.g., business, communications, or energy) is advantageous.
- Industry knowledge in energy retail, commercial and industrial embedded networks, and centralized hot water essential.
- Familiarity with industry regulations and compliance standards related to energy retail and embedded networks is highly desirable.
At Advance Careers | Powered by Brunel, we believe in delivering exceptional customer service and creating a positive experience for our customers.
We are committed to driving the clean energy transition by offering cutting-edge approaches to onsite power generation and sustainable energy procurement.
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