Operational Support Specialist

5 days ago


Melbourne, Victoria, Australia Connective Broker Services Pty Full time

About Our Company

As Australia's premier mortgage and asset finance aggregator, Connective Broker Services Pty has earned the trust of leading brokers nationwide.

Our company values professionalism, down-to-earth approachability, and innovation, making us an attractive employer for exceptional individuals.

The Job Description

This is an exciting opportunity for a Customer Onboarding Coordinator to join our team, supporting our national sales team by ensuring seamless onboarding experiences for new broker members.

Your key responsibilities will include:

  • Managing onboarding applications and agreements for brokers joining our platform
  • Delivering top-notch customer service as the primary point of contact for brokers
  • Ensuring adherence to regulatory and business standards
  • Maintaining accurate records within our CRM database

Requirements

To excel in this role, you will possess:

  • A minimum of 1-2 years' experience in customer-facing roles or similar environments
  • Desirable background in mortgage broking, third-party banking, or finance industries
  • Proficiency in Microsoft Office Suite, CRM, and database management
  • Excellent communication skills, both written and verbal

Why Join Us

We offer:

  • A competitive compensation package and perks like flexible leave policies, employee wellness programs, and a commitment to ongoing skill development
  • A dynamic and supportive workplace culture
  • The chance to grow professionally with a market leader


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