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ServiceNow Expert Solutions Architect
7 days ago
We strive to create an intelligent cloud-based platform that connects people, systems, and processes. At ServiceNow, our mission is to bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our Customers Outcomes Expert Services Senior Technical Consultant will work closely with customers to design and deliver ServiceNow Core Business Workflows (formerly Employee Workflows) solutions.
ResponsibilitiesThis role involves:
- Participating in workshops with customers to assess current processes and establish future-state processes.
- Designing and delivering ServiceNow Core Business Workflows (formerly Employee Workflows) solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Providing oversight and unit testing of code developed by partner or customer employees.
- Advising customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Providing feedback to product development to improve the product based on experiences gained with customers.
- Maintaining skills/certifications on HRSD (Human Resources Service Delivery) and/or FSC (Finance and Supply Chain) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Core Business Workflows (formerly Employee Workflows).
To be considered for this role, you must have:
- 8+ years' experience as part of a professional services organization, namely technical consulting; or equivalent education/experience.
- Travel up to 30% annually, depending on customer needs.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Creative and comfortable running projects independently.
- Success driving complex issues through analysis and resolution.
- Experience working collaboratively.
- ServiceNow certifications in aligned workflow.
Bonus: Flexible work arrangements and opportunities for growth and development.
