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Technical Support Specialist

1 week ago

Sydney, New South Wales, Australia Ivanti Full time

About Us

Ivanti is a global technology leader that enables organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Our mission is to be a global technology leader, empowering organizations to elevate Everywhere Work.

Our success begins with our people. We believe in a healthy work-life blend and foster a culture where all perspectives are heard, respected, and valued. Through Ivanti's Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most, and fighting the good fight against cyber-attacks.

Why We Need You

We are looking for talented individuals to deliver outstanding technical support to our customers and partners. This role requires a strong technical foundation and superior customer interaction skills. You will engage directly with clients to address sophisticated, system-level software challenges, making your technical know-how vital for efficient communication and effective problem resolution.

The Team

At Ivanti, our Customer Support team strives to enable our customers to experience the full potential of our products and services. We do this by ensuring a predictable and effortless support experience through autonomy, mastery, and purpose. Their unwavering commitment to excellence formulates our culture of providing industry-leading customer service.

Responsibilities

  • We are seeking a highly skilled individual with a robust technical background and a passion for troubleshooting issues.
  • Daily responsibilities include communicating with customers, resolving critical problems, and delivering top-tier support.
  • The Support Engineer will handle cases submitted electronically through our Support portal and will also be part of an inbound call queue to answer questions from both customers and partners.