Experienced Retail Sales Leader Wanted

3 weeks ago


Sydney, New South Wales, Australia Sprint People Full time
Job Overview

We are seeking an experienced retail sales leader to join our team at Sprint People. As a Sales Experience Manager, you will be responsible for leading our retail and online design sales function, developing a high-performing team, and creating unforgettable customer experiences.

Key Responsibilities
  • Leadership and Team Development: Build, enhance, and retain a high-performing retail team of 6 members, creating development plans and conducting regular team and one-on-one meetings to ensure continuous learning and growth.
  • Hands-on Management: Work closely with the team on the shop floor, leading by example, and evaluating the quality of experience each customer receives.
  • Target Setting and Achievement: Collaborate with the team to set targets and KPIs, identify gaps in performance, and implement positive changes to achieve group retail targets.
  • Online Presence: Work with the online team to ensure high service levels and exceptional customer experiences are translated through to online customers.
  • Customer Service: Develop and implement post-sales care and customer service strategies, communicating directly with customers and acting as a point of escalation for any issues.
Requirements

To be successful in this role, you will need:

  • A proven track record of creating exceptional customer experiences and managing high-performing teams.
  • At least 5+ years of management experience within a retail or customer-facing environment.
  • A strong understanding of how technology can be leveraged to strengthen customer experiences.
What We Offer

We offer a competitive salary package, including an estimated OTE of $120k-$140k plus superannuation, reflecting the senior management position's demands. You will also have the opportunity to work with a leading Australian brand in the interior design and renovation space, known for its innovative approach and commitment to excellence.



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