Senior IT Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $120,000

The role of Team Lead Customer Support is a key leadership position in our organization.

About the Position
  • Lead and mentor a team providing front-line support for IT services
  • Manage service delivery within agreed service level agreements
  • Drive continuous improvement through analysis, documentation, and knowledge sharing
  • Foster a high-performance team culture aligned with our strategic goals
  • Collaborate with internal stakeholders to resolve technical issues
About You
  • You are a confident leader with a passion for customer service and technical support
  • Relevant qualifications and/or equivalent experience in IT support or customer service
  • Strong knowledge of IT hardware, software, and infrastructure support
  • Demonstrated experience in leading teams and delivering high-quality service
  • Exceptional communication, problem-solving, and analytical skills

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