Customer Service Representative Balaclava

1 week ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $65,000
About This Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Balaclava club. As a key member of our sales team, you will be responsible for driving membership growth through outreach activities, generating and converting leads, and providing exceptional customer service.

Key Responsibilities
  • Contribute to the success of our business by interacting with people from all walks of life and identifying new business opportunities.
  • Generate and convert high-quality sales leads through community outreach, referrals, and other proactive initiatives.
  • Achieve the required number of lead contacts via telephone to maximise sales opportunities.
  • Deliver sales presentations and tours to prospective members, showcasing the benefits of our services.
  • Create positive and personalised interactions with members, ensuring their needs are met and exceeded.
  • Achieve successful outcomes to enquiries, providing solutions that meet our customers' expectations.
  • Participate in member retention programs, inspiring members to continue their fitness journey with us.
Requirements
  • Current First Aid & CPR certificate, ensuring you can respond to emergencies effectively.
  • A problem-solving mindset to provide innovative solutions for potential customers.
  • Excellent communication skills to inspire people to take action and engage with our services.
  • A drive and goal-focus to continuously improve performance and exceed targets.
  • Team player with ability to rally through challenging situations and support colleagues.
  • Customer-focused with ability to build rapport with people of all backgrounds and cultures.


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