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Lead Consultant

2 months ago

Melbourne, Victoria, Australia Fujitsu Full time
About the Role

We are seeking a highly skilled Lead Consultant to join our dynamic team in the ServiceNow practice. As a key member of our team, you will be responsible for leading customers in achieving maximum value from their ServiceNow platform.

Key Responsibilities
  • Customer Leadership: Provide world-class business or technical advisory to customers, driving customer conversations to increase the value of the ServiceNow platform.
  • Business Requirements Gathering: Facilitate business requirements gathering and associated business cases to ensure successful customer outcomes.
  • Delivery Coordination: Perform delivery coordination of virtual teams, customer progress reporting, and ensure value is being delivered.
  • Executive-Level Discussions: Facilitate executive-level discussions for the platform roadmap, exec dashboards, and platform return on investment.
  • Relationship Management: Lead proactive relationships between the customer, internal teams, and ServiceNow.
  • Tender Support: Assist sales and presales on tender responses.
  • Operational Efficiency: Achieve ongoing operational efficiencies and contribute to the growth of the company's culture and ways of working.
Requirements
  • Technical Expertise: 7+ years of successful ServiceNow support/delivery experience, general understanding of ServiceNow licensing, and understanding of both Waterfall and Agile project methodologies.
  • ServiceNow Certifications: Additional ServiceNow Certifications or Accreditations.
  • Interpersonal Skills: Demonstrated effective interpersonal and communication and negotiation skills.
  • ITIL Knowledge: Clear understanding of ITIL Service Management practices with specific focus on Incident, Change, and Problem Management.
  • Application Support: Experience in providing application support in ServiceNow.
  • Prioritization: Experience in prioritizing competing demands and achieving results with a customer-focused approach.
Qualifications
  • Technical Advisory Pathway: IT Degree, relevant tertiary education in Computer Science or relevant experience, ServiceNow CSA, ServiceNow CIS-ITSM, and +1 other ServiceNow product CIS.
  • Business Advisory Pathway: ServiceNow Presales accreditation in 2+ product lines and business function accreditation e.g., ITSM (e.g. ITIL), PPM (e.g. PRINCE2, MSP, Scrum etc), GRC (e.g. COBIT, CGEIT), Business Analysis (e.g. BABOK), Enterprise Architecture (e.g. TOGAF).
About Fujitsu

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • Diversity and Inclusion: We put people first and believe in the power of diversity to drive innovation. We have an excellent reputation across the region and globally.
  • Career Growth: We offer tailored career paths across our global organization to support your professional and personal growth.
  • Recognition: We offer best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • Values: We live our values of aspiration, trust, and empathy, all day, every day.