Senior Technical Writer
3 weeks ago
Sinch is a global cloud-based SaaS communications platform for businesses and developers. We're looking for a Senior Technical Writer to join our team and help us create user-friendly documentation for our Communications API and Design System.
Key Responsibilities:- Collaborate with developers to understand the ClickSend API and supporting products.
- Actively engage with the developer community to understand their needs and expectations.
- Own and manage our API documentation to ensure it follows a consistent, well-structured format.
- Write user-friendly content that transforms complex technical information into something accessible and engaging.
- Provide code-snippets and on-page technical content for our developer portal.
- Advocate for our technical users and participate in customer-centric research.
- Assess the state of our current technical content and develop innovative approaches for improvement.
- Aid in the creation and maintenance of a company-wide design system.
- Collaborate with brand copywriters to ensure consistent tone-of-voice.
- Make critical decisions and establish documentation strategies.
- Facilitate technical training for internal teams about the API and related topics.
- Support internal teams with better documentation tools, processes, and strategies.
- Experience writing technical documentation for multiple audiences.
- Experience working with engineering teams to gather complex technical information.
- Ability to present insights and data clearly and concisely.
- Excellent verbal, written, and grammatical communication skills.
- Excellent organisational skills and attention to detail.
- Experience using APIs or writing content for API documentation.
- Prior development experience in any front-end or back-end languages.
- Ability to self-manage, work independently, and meet deadlines.
- A hybrid working arrangement with work from home set up reimbursement.
- A generous parental leave program.
- A day off for your birthday.
- A generous annual leave program.
- A monthly fitness reimbursement allowance.
- Access to a range of online professional development courses.
- Free virtual counselling resources through our global Employee Assistance Program.
- Paid time off to support a volunteer program of your choice.
- Access to Reward+ program with discounts and deals across retail, entertainment, and more.
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