Banking Consultant, Woden ACT

2 weeks ago

Canberra, ACT, Australia ANZ Full time

About Us

  • At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
  • We're a diverse bunch at ANZ in different roles, different locations, doing different things.

About the Role

As a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations and educating them on the financial solutions available, including digital.

You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.

Key Responsibilities

  • Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective, and ensure compliance with ANZ and branch policies and procedures.

What We're Looking For

To grow and be successful in this role, you will ideally bring the following:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Lending experience or willingness to progress to lending is desired.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

We're a workplace where the different backgrounds, perspectives and life experiences of our people are celebrated.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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