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Excellent Customer Experience Ambassador

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $75,000

Frontline Service Representative

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We are seeking service-focused individuals to join our retail and cafe team at LEGOLAND Discovery Centre Melbourne. As a frontline service representative, you will be responsible for delivering exceptional customer experiences while upselling, selling stock, helping with deliveries, stocking, making coffees, food prepping café foods, and complying with food safety standards.

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To be successful in this role, you will need to have strong interpersonal skills, previous transactional experience, and a flexible and adaptable approach. You will also need to hold a current employer (VIC) Working with Children's Check or be willing to obtain one if successful.

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In addition to providing excellent customer service, you will be required to work on site at LEGOLAND Discovery Centre Melbourne and off-site at pop-up retail stores. Weekend, Public Holidays, and school holidays availability is essential for this role. Penalty rates apply.

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About You:

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  • A passion for guest experience with a focus on fun
  • Previous transactional experience and strong interpersonal skills
  • Flexible and adaptable approach
  • Demonstrated planning, organizational, and time management skills
  • Ability to build rapport across the business
  • Current employer (VIC) Working with Children's Check or willingness to obtain one if successful
">Job Requirements:">

Skill Set:

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You will possess a set of key skills including but not limited to:

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  • Friendly Communication Skills: Providing top-notch customer service while interacting with guests from diverse backgrounds.
  • Sales Acumen: Upselling and promoting products in an effective manner, considering seasonal demand and consumer preferences.
  • Teamwork: Collaborating effectively with colleagues to ensure seamless operations during peak periods.
  • Adaptability: Demonstrating flexibility when working in fast-paced environments with shifting priorities.
  • Food Safety Knowledge: Ensuring cleanliness, food handling, and presentation align with high-quality benchmarks.
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Additional Expectations:

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You are expected to maintain compliance with regulatory requirements, meet attendance targets, adhere to uniform standards, display pride in your work environment, and embrace ongoing professional development opportunities.

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Are you ready to bring excitement into the lives of our visitors and become part of a thriving team? We look forward to hearing from you

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