Customer Service Representative

5 days ago

City of Parramatta Council, Australia beBeeCustomer Full time $40,000 - $60,000
Customer Service Position

Job Summary:

We are seeking an experienced customer service professional to join our fast-paced, dynamic team. As a customer service officer, you will be the first point of contact for customers via phone, email, and live chat.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat, delivering prompt and professional service.
  • Troubleshoot order and product-related issues and ensure timely resolution.
  • Collaborate with cross-functional teams to manage order fulfilment challenges.
  • Maintain accurate customer records and case tracking within the CRM system.
  • Provide feedback to improve service processes and customer satisfaction.
  • Escalate unresolved or complex issues to senior team members or relevant departments.

Requirements:

  • 2-3 years of experience in a fast-paced, call centre customer service role ideally within the FMCG or E-commerce sectors.
  • Strong communication skills, both written and verbal.
  • Confidence in managing a high volume of queries while collaborating across departments to ensure smooth issue resolution.
  • Proficiency in using CRM platforms and ticketing systems is essential.
  • A passion for delivering exceptional service and a team-first attitude.

Benefits:

  • Flexible work-from-home options.
  • A rotating roster designed to promote a healthy work-life balance.
  • The opportunity to gain valuable experience collaborating across multiple teams and departments.
  • Join a well-established national brand with a strong market presence.
Apply

If this sounds like you, please send your resume by clicking the apply link below. All applicants will hear back from us, either via email or a telephone call.

Details
  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Customer Service
  • Industries: Administrative and Support Services

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