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IT Support Specialist

2 months ago


Brisbane, Queensland, Australia Turner & Townsend Full time
{"Job Title": "IT Support Consultant", "Company Overview": "Turner & Townsend is a leading professional services company that delivers ambitious and highly technical projects across the globe.", "Job Summary": "We are seeking an IT Support Consultant to join our team in Brisbane. As an IT Support Consultant, you will provide all levels of IT help-desk support, ranging from user admin tasks to setting up and installing IT equipment at new office locations across the business.", "Key Responsibilities": "
  • Provide IT help-desk support to users, including password resets, setting up new users, and troubleshooting IT issues.
  • Oversee the day-to-day running of all IT servers and systems to ensure they are working effectively.
  • Manage IT system requests, including regular liaison with IT hardware maintenance providers.
  • Work with other members of Group IT to support and develop the Group's IT services.
  • Assist in the development of technical standards and the delivery of the IT strategy.
  • Participate in change management processes, including planning, impact analysis, and remedial actions.
  • Monitor daily backups, manage asset databases, and software registers.
  • Liaise with the business to build positive working relationships.
", "Requirements": "
  • Professionally qualified in a relevant field.
  • Experience of CITRIX and/or SQL Servers is advantageous.
  • Previous experience of working in a project environment, with active involvement within project life-cycle.
  • Basic understanding of managing asset databases and software registers.
  • All-round IT support specialist with at least 18 months of hands-on, remote, and telephone support.
  • Min-12 months hands-on experience on LAN and/or WAN.
  • Experience supporting a wide range of desktop applications (e.g. MS Office, Project, Visio, etc).
  • Experience of server set-up to include Windows 2003/07 is required.
  • Min of 12 months experience with Lotus Notes on a client and server environment, to include day-to-day support, server admin skills, and replication tasks.
  • Strongly customer-focused and confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
  • Analytically minded, able to break down and understand information.
", "Additional Information": "Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.", "Language": "en-US"}