Logistics Operations Manager

7 days ago


Sydney, New South Wales, Australia NXTGIG Full time

NXTGIG Overview

We are NXTGIG, a dynamic e-commerce company seeking a highly organized and detail-oriented E-commerce Fulfillment Manager to lead our logistics operations. In this pivotal role, you will oversee the entire e-commerce fulfillment process, ensuring that orders are processed efficiently and accurately while maintaining a high level of customer satisfaction.

Key Responsibilities

  • Manage the end-to-end e-commerce fulfillment process from order receipt to delivery
  • Develop and implement strategies to enhance fulfillment efficiency and accuracy
  • Oversee inventory management, including stock levels and order replenishment
  • Coordinate with shipping carriers and vendors to ensure timely and cost-effective deliveries
  • Monitor order processing performance metrics and provide insights for improvement
  • Lead and train fulfillment staff to ensure high levels of productivity and quality
  • Handle customer inquiries and resolve fulfillment issues promptly

Requirements

  • Bachelor's degree in Supply Chain Management, Business Administration, or a related field
  • Prior experience managing e-commerce fulfillment or logistics operations
  • Strong understanding of inventory management and order processing systems
  • Excellent leadership and team management skills
  • Proficient in data analysis and inventory management software
  • Strong problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously


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