Online Department Head
2 weeks ago
We are currently seeking a highly skilled and experienced leader to spearhead our in-store online teams and drive their performance forward for our customers.
Key Responsibilities:- Create a team that delivers exceptional customer service, fostering a culture of helpfulness and respect.
- Develop a department environment where colleagues feel empowered to place customers at the forefront of everything they do, actively contributing innovative ideas for improvement.
- Built a supportive and high-performing culture where achievement and contributions are recognised and rewarded.
- Analyse department data to identify opportunities to streamline processes, mitigate risks, and implement solutions.
- E nsure all policies, procedures, and legal obligations are adhered to as specified by our organisation.
- Have responsibility for ensuring all orders are picked, dispatched, and delivered within required timeframes with minimal substitutions.
You'll be an individual who possesses:
- The ability to build and maintain effective working relationships.
- Experience in developing and leading teams, coaching to enhance competence and confidence for high performance.
- A strong understanding of operational and technical aspects of the Online department.
- The capacity to effectively plan, organise, and manage your own workload, as well as that of direct reports.
- The ability to work under strict deadlines.
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