Product Support Team Lead
4 days ago
The role of a Product Support Lead involves driving business processes end-to-end, ensuring seamless support for Veeva applications in Commercial, Development, Quality, and Data Clouds.
About the JobThis position is responsible for overseeing the day-to-day operations of the support teams in Asia, with a focus on delivering high-quality support globally. The ideal candidate will have experience building and managing cross-regional high-performing teams.
Key Responsibilities:- Lead the support teams in Asia, providing strategic direction and oversight to ensure consistent and high-quality support.
- Collaborate with regional support leaders across North America, Europe, and Asia to drive global consistency.
- Mentor and coach engineers and managers on the support team to help them grow professionally.
- Act as the escalation manager for Asia, resolving customer support issues while managing communications within the organization and with customers.
To be successful in this role, candidates must possess:
- A minimum 7+ years of experience in Application Support or Engineering Support.
- A minimum 3+ years of experience building and managing cross-regional high-performing teams.
- Strong customer service skills and ability to handle customer escalations effectively.
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