Help Others Experience Home Furnishing

3 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $46,912 - $55,840

We are currently seeking a Customer Service Representative to join our team.

This is an exciting opportunity for the right candidate to work in a fast-paced retail environment, delivering exceptional customer service and contributing to the success of our store.

Your key responsibilities will include:

  • Greeting visitors and providing friendly, effective, and efficient information for customers.
  • Securing that all products passing through the entrance are paid for.
  • SUPPORTING other areas of customer relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
  • Supporting customers booking their home delivery and collecting their click and collect.
  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
  • Handling cash and card payments in a reliable, efficient, accurate and friendly way.
  • Recording information accurately in the system so we can continually make improvements to the customer shopping experience.

You will be passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.

Able to remain calm when faced with challenging situations and are pro-active to find solutions. Able to comfortably interact with customers in a polite and friendly manner whilst having a 'Togetherness' mindset.

Delivering outstanding results in a fast-paced environment requires excellent communication skills and basic computer and systems literacy.

We offer a range of benefits including above award rates and penalty rates (including Sunday and Public Holidays), 5 weeks Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more.

Additional Information:

These roles are Permanent Part-time, 30hrs - 40hrs/fortnight. As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday). Shift times can range between 8:50am and 9:45pm

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