VIP Service Professional

1 day ago

Melbourne, Victoria, Australia beBeeValet Full time $65,000 - $70,000

Valet Concierge Position

We are seeking a highly skilled and customer-focused professional to join our team as a Valet Concierge at Melbourne Airport. As a Valet Concierge, you will be the face of our high-end service, ensuring every customer's arrival and departure experience is nothing short of exceptional.

Key Responsibilities:

  • Greet customers with a warm welcome and provide professional valet services.
  • Attend to customer needs by ensuring a positive and memorable experience is provided.
  • Provide high-level knowledge of the airport precinct to answer customers' queries regarding airport amenities and other available services.
  • Collect and accurately label keys belonging to customers to ensure efficient and effective return of vehicle.
  • Safely park and retrieve customer vehicles.
  • Organise and file paperwork relating to customers' vehicles and daily transactions.
  • Ensure all company policies and procedures are adhered to.
  • Assist and provide support to the Online Concierge Team with customer service and administrative tasks as required or as directed by the site supervisor/manager.

Essential Skills and Qualifications:

  • Prior customer service experience.
  • A genuine passion for delivering exceptional customer service and a customer-first attitude.
  • Full manual VIC driver's licence and a clean driving record.
  • Strong interpersonal and communication skills.
  • Team-oriented and flexible.
  • Accountability and personal integrity are essential as the nature of the position allows access to a client's personal and private information.
  • Ability to multitask and tend to several customers at once.
  • Experience driving vehicles with both manual and automatic transmission.
  • Strong organisational skills and attention to detail.
  • Excellent computer literacy.
  • Immaculate personal presentation.
  • Ability to work shifts, including overnight shift work.
  • Flexibility to work a 24-hours rotating roster, including evenings, weekends, and public holidays.

About This Opportunity:

Melbourne Airport is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite airport destination.

Culture and Values:

By joining our team, you will work within a friendly, high-performance culture with a focus on our people and their development. Our values include Being You, Thinking Big, Owning It, and Working Together.

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