Scientific Advisor

1 day ago

Melbourne, Victoria, Australia beBeeMassSpectrometry Full time $120,000 - $150,000

We're seeking a skilled professional to join our team as a Mass Spectrometry Product Specialist.

This role involves supporting the execution of our commercial strategy for Roche Mass Spectrometry across Australia and New Zealand.

You'll collaborate closely with the Solutions Manager and Sales & Applications Teams, providing subject matter expertise to deliver Roche solutions to customers.

The key responsibilities include:

  • Technical Subject Matter Expert for Roche Mass Spectrometry solutions
  • Engage with customers during the sales process and bring projects through planning, implementation, testing, and into a live system
  • Lead product evaluations and support the Service team in IT and service-related issues remotely or at customer sites
  • Deliver software upgrades and be involved in site system design and implementations
  • Provide consultation on solutions, regulatory compliance, and the implementation of Mass Spectrometry products to ensure goals and objectives are installed and integrated
  • Support the Sales and Marketing team in Mass Spectrometry products during sales/marketing visits when required
  • Support workflow consulting activities, including documentation of existing layout and laboratory processes, and propose a future using appropriate visualization and simulations tools
  • Understand and translate the features of Roche Mass Spectrometry solutions into customer-oriented benefits communication
  • Provide product presentation, demonstration, and end-user trainings/workshops
  • Provide second-level troubleshooting and training assistance to Application Specialists, Field Service Engineers, and customers for all Roche Instrumentation

Requirements

To be successful in this role, you'll need:

  • A relevant degree or diploma in Science/Laboratory Science with special emphasis on Mass Spectrometry
  • At least 5 years' experience working in related fields within the Australian Medical Diagnostic Industry
  • Demonstrated Laboratory experience in Mass Spectrometry
  • A clear understanding of business and technology strategies
  • Strong knowledge of the Mass Spectrometry discipline, including local guidelines and regulations
  • Good Experience in training personnel
  • Excellent communication skills, both written and verbal
  • Strong customer empathy & interaction skills
  • Ability to work in a fast-paced environment and handle multiple projects
  • Availability to travel locally, regionally, nationally, and internationally as required
  • Able to build and maintain strong internal and external partnerships
  • Customer service-oriented and result-focused professional with very good business acumen

This role is only open to candidates who have full eligibility to live and work in Australia.

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