
Operations Performance Manager
2 days ago
About the opportunity
This role is pivotal in supporting our strategic objectives while enabling continuous improvement and operational excellence.
- Key Responsibilities:
- Support and implement our strategy by coordinating tactical activities that deliver measurable outcomes.
- Analyse data to identify opportunities to improve customer service, quality, and performance.
- Partner with team members to provide troubleshooting, skills support, and guidance for efficiency programs.
- Collaborate with stakeholders to build leadership capability and strengthen decision-making.
- Coach, mentor, and develop teams while fostering a culture of safety, accountability, and continuous improvement.
About you
You're an organised and proactive operations professional with a strong ability to solve problems, lead change, and coordinate resources across a complex environment.
Required Skills and Qualifications:
- Proven experience leading change and coordinating operational activities to achieve outcomes.
- Strong problem-solving skills and the ability to manage competing priorities.
- Ability to coach, mentor, and develop teams to deliver high performance.
- Collaborative approach with excellent communication, influencing, and negotiation skills.
- Knowledge of operational performance measures and cost impacts.
- Understanding of our policies, procedures, and internal systems.
Benefits:
- Join a diverse and inclusive workforce where every single team member feels valued and empowered.
- Immerse yourself in our company culture where everyone is encouraged to learn, grow, and contribute to our success.
We are committed to providing an inclusive and barrier-free workplace for all employees. We believe our business should reflect the diverse communities we serve and are proud to be an organisation that values diversity, equity, and inclusion.
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