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Patient Services Representative

2 months ago

Miranda, Australia Dental Corporation Full time

About the Role:

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Dental Corporation. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our dental practice.

Key Responsibilities:

  • Meet and greet patients, providing a warm and welcoming first impression
  • Manage patient appointments, answer phone calls, and update patient records
  • Support the Practice Manager and clinical team with the smooth operation of the practice
  • Handle patient payments and maintain confidentiality
  • Provide high-quality patient care, building and maintaining relationships with all clients in a friendly and professional manner

Requirements:

  • Ability to remain calm and professional in a fast-paced environment
  • Previous reception or customer service experience is highly regarded, but not essential
  • Personable, positive, and enthusiastic with a strong customer focus
  • Efficient with Microsoft Word and Outlook
  • Strong communication and organizational skills

What We Offer:

  • Onsite parking and close proximity to public transportation
  • Paid parental leave
  • Reward and recognition programs
  • Well-designed and equipped practices with the latest technology for exceptional patient care
  • Networking opportunities across the business and with peers
  • Access to benefits such as health insurance discounts, optical discounts, pet insurance discounts, and travel insurance discounts
  • Set remuneration bands with regular performance discussions and remuneration reviews

About Us:

Dental Corporation is a dynamic and caring organization that values its people and strives to create a positive and supportive work environment. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement.