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Program Manager

2 months ago

Melbourne, Victoria, Australia Cerner Full time

About Cerner Consulting

Cerner Consulting is focused on delivering innovative cloud solutions and staffed with experts who drive business value for our clients. With our global scale of expertise and a commitment to excellence, we know how to move our customers to the cloud using our proprietary methodology covering governance, people, process, and technology as quickly and cost-effectively as possible with the lowest risks.

Cerner Consulting leads in customer success, delivery excellence, and innovation. Our experts deliver industry-leading solutions utilizing their experience and the most sophisticated cloud product access, capabilities, methods, and tools across diverse industries and geographies. Our 100% cloud certification mandate ensures our customers' projects are staffed with the best in the business.

Position Description

The Cloud Program Manager will be responsible for trusted, long-lasting customer relationships and ensuring customer satisfaction through delivery. To achieve this, the professional would demonstrate expertise to our clients, be responsible for best-in-class customer engagement through demonstration of superior management consulting skills during delivery to enable the extension or expansion of the Cerner customer base. Typically, a Program Manager will independently lead a multi-domain cloud implementation, and related advisory services.

The Cloud Program Manager reports to the Portfolio Delivery Manager, Southern Region.

Role Requirements

You must have a strong track record with 7+ years of program delivery with substantial interaction experience with customer executives and decision makers. You must have product, technology, or industry expertise relevant to the practice focus with an ability to develop and maintain client relationships. Prior consulting experience is an advantage.

Key Responsibilities

  • Deliver cloud-centered implementations, including related business process and change management services to meet client business initiatives.
  • Successfully lead teams, being accountable for delivery within plan.
  • Support extensions/expansions through successful delivery.
  • Shape and execute extensions/expansions.
  • Establish strong, lasting, and collaborative relationships with the Cerner Sales Management and the larger X-LOB teams to ensure the success of Cerner Consulting.
  • Assist in the bid management process for clients/prospects.
  • Ensure success of each delivery engagement both financially and from a customer satisfaction viewpoint.
  • Manage issues between Cerner and customers to achieve a positive outcome.

Key Skills and Qualifications

  • Strong cloud adoption experience.
  • Strong data migration experience.
  • Strong ability to communicate and discuss business process and technology solutions with customer stakeholders around back-office business applications (ERP, EPM, SCM, and HCM), cloud technology, and business applicability of these.
  • Strong networking skills with existing networks an advantage.
  • Delivery experience and knowledge on ERP is preferred but not essential.

Professional Attributes

  • Ability to work within a highly competitive and complex environment.
  • Perseverant, 'can-do' attitude (i.e., seeking multiple alternatives to 'get the job done' when the initial approach doesn't succeed).
  • High levels of energy, creativity, and enthusiasm with a desire to work with a winning team.
  • Problem solver who is curious, passionate about results, and highly customer-focused.
  • Proven ability to operate in a networked environment (matrix-model, multiple reporting/interaction-lines).
  • Strong people/communication skills with fluent written and spoken English.
  • Excellent interpersonal and leadership acumen.

Career Level - IC4

Cerner is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Cerner careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Cerner is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law. Cerner will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

As this role supports State and Federal Government, Australian Citizenship and eligibility for a security clearance is required.