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Compliance and Investigations Specialist
2 months ago
Job Title: Compliance and Investigations Specialist
Job Summary:
The Queensland Government is seeking a highly skilled Compliance and Investigations Specialist to join our team. As a key member of our organization, you will be responsible for undertaking investigations into alleged breaches of legislation and taking appropriate action.
Key Responsibilities:
- Undertake investigations into alleged breaches of legislation and take appropriate action, including job site operations and investigations.
- Prepare investigation plans and manage high-volume investigative caseloads.
- Use best-practice investigative techniques, including offence elementisation, formulation of evidence matrices, preparation of witness statements and affidavits, and conducting records of interviews.
- Prepare briefs of evidence for use in disciplinary, civil and criminal proceedings.
- Provide advice, support, guidance and assistance to other QBCC staff in the performance of their compliance functions.
- Provide exceptional customer service to all staff of the Commission and external customers.
- Contribute to and support the operations of the Regional Service Centre, including providing a face-to-face service to customers at the front counter, and support to your team in the provision of customer service.
Requirements:
- Certificate IV in investigation or equivalent (i.e. Bachelor of Law).
- Minimum three years investigative experience.
- Knowledge or experience in government investigations or experience across a variety of regulatory environments.
Capabilities:
- Vision: Through being connected, understand how your work aligns to the organisational objectives. Be proactive and helpful with customers including homeowners and licencees and assist them to navigate through the legislative conditions. Demonstrate support for organisational change by being receptive and resilient in uncertain times. With a focus on people, engage with customers and stakeholders to educate and raise awareness of topical issues, provide them with advice on their rights and responsibilities, and information about the role of the QBCC.
- Results: By valuing customers, build strong relationships with the industry and homeowners to foster a culture of professionalism and compliance and ensure safer construction practices. Be clear and concise in communications to promote better understanding by customers of decisions.
- Accountability: Pursue excellence in the achievement of determined key performance indicators relevant to throughput and workload management. Be courageous and display rigour in the analysis of facts relevant to investigations with a focus on evidence-based reporting and good decision making, which is based on legislation, policy and is able to withstand review. Maintain a high standard of professionalism in practices relevant to program areas.