Operational Efficiency Transformation Specialist

2 weeks ago


Melbourne, Victoria, Australia Marsh Pty Ltd Full time

At Marsh Pty Ltd, we are seeking an enthusiastic Operational Efficiency Transformation Specialist to join our team in Sydney. This exciting opportunity is part of a strategic initiative to transform the business and enhance operational efficiency.

We are looking for a highly skilled professional to deliver real value to the business and our clients, assisting in the transition process. As an Operational Efficiency Transformation Specialist, you will contribute to the development of new ways of working through organisational and process redesign.

What does this role entail?

  • You will collaborate with client-facing leaders and brokers to analyse capabilities and skills.
  • Conduct discovery and analytics to identify processes suitable for moving to the Centre of Excellence (COE).
  • Assist in the redesign of the Target Operating Model (TOM) and organisational processes to align with new ways of working.
  • Manage the business side of people change, tasks, and processes to support the organisation's change agenda.

The ideal candidate will have:

  • Strong business analysis, organisational design, and process improvement experience.
  • A proven track record in business transitions or transformations.
  • Experience in Agile and Waterfall methodologies to complete requirements gathering & testing.
  • Experience in the building of implementation artefacts such as policies, procedures, system user documentation, communication and training material.
  • Excellent stakeholder relationship and communication skills (written and verbal).
  • Strong documentation, presentation, and negotiation skills.
  • Strong understanding of operational efficiency and cost management principles.

Additional benefits include:

  • Experience in large-scale transitions or transformations.
  • Familiarity with Centre of Excellence (COE) frameworks and best practices.
  • Knowledge of change management principles and practices.
  • Previous experience within an insurance brokerage environment.

We offer a competitive salary package of approximately $120,000 - $150,000 per annum, depending on experience. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment. We are committed to creating a diverse, inclusive and flexible work environment, offering hybrid working arrangements and opportunities for career growth.



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