Director of Technical Customer Experience

2 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $240,000

Lead Technical Success Manager

This role involves guiding a team of Technical Success Managers to deliver top-notch technical support and technology configuration services.

You will be responsible for hiring, onboarding, training, and retaining top talent.

Coaching and mentoring will play a crucial part in this role as you guide the career development of your team members.

You will oversee team capacity, forecasting, financial performance, and resource allocation to ensure seamless operations.

Closely working with senior executives at customer organizations, you will drive program governance, build customer advocacy, and generate success stories through regular meetings.

Your expertise will help shape best practices and drive initiatives to enhance the customer experience.

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