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Customer Experience Specialist
2 weeks ago
We are seeking a highly skilled and experienced individual to cover a maternity leave position in our customer support team. The role will involve managing sales pipelines, conducting site tours, and providing exceptional customer service.
- Fixed term contract of 8-10 months
- Based at Highton Gardens Care Community
- Experience in hotel or property management is welcome but not required
As a customer support specialist, you will be responsible for:
- Managing customer enquiries and resolving issues efficiently
- Conducting site tours to showcase our facilities and services
- Implementing sales programs to improve customer engagement and conversion rates
- Monitoring service standards and customer feedback to ensure high levels of satisfaction
Benefits of working with us include:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- Flexible work arrangements to suit your needs
- Access to training and development programs to enhance your skills
At Opal HealthCare, we value diversity and inclusion and strive to create a workplace that is welcoming and respectful of all individuals. If you are a motivated and results-driven individual looking for a new challenge, please apply today.
Key Responsibilities:- Provide exceptional customer service and resolve customer complaints efficiently
- Manage sales pipelines to achieve targets and improve conversion rates
- Conduct site tours to showcase our facilities and services
- Implement sales programs to improve customer engagement and retention
- Experience in customer-facing roles or similar industries
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer skills and proficiency in software applications
