Part-Time Customer Service Professional

2 days ago

Perth, Western Australia beBeeCustomerService Part time $60,000 - $80,000
Job Overview

The Fraud and Scams Response Centre is seeking part-time Customer Service Professionals to fill key roles.

This dynamic team consists of seven group level functions: Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.

Key Responsibilities:
  • Deliver exceptional customer service in a fast-paced environment.
  • Handle inbound and outbound calls related to potential scam or fraud activity.
  • Provide excellent service when handling inbound fraud/scam call enquiries.
  • Work in a high-volume call centre environment with a passion for delivering results.
  • Perform detection analysis over scam/fraud-related events and ensure sound decisions are made while following standard operating procedures.
  • Identify digital fraud trends and report accordingly.
  • Manage a high volume of customer calls and scam alerts.
  • Promptly escalate issues/risks out of delegation and/or as required.
Requirements:
  • Strong problem-solving and decision-making capability.
  • High level of personal integrity, confidentiality, and privacy principles.
  • Availability to be rostered across a 24-hour/7-day roster.
  • Financial services industry experience preferred with a focus on online and mobile correlated roles.
  • Demonstrated experience in delivering excellence in customer service including personal, written, and verbal skills.
Success Factors:
  • Ability to work in a high-volume call centre environment.
  • Ability to think creatively and provide the best solutions to customers.
  • Able to perform well in an ambiguous environment.
  • Ability to interact with a wide range of customers and colleagues.
  • Desire to deliver excellent customer service.

Benefits: This role offers a unique opportunity to make a real difference in customers' lives while developing your skills and expertise.

Why Apply: If you are a motivated individual with a passion for delivering excellent customer service, this could be the perfect opportunity for you.

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