Airport Passenger Service Agent

2 weeks ago


Glen Innes Severn, Australia beBee Careers Full time

Passenger Service Agent Role

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This is an exciting opportunity to work as a Passenger Service Agent in a fast-paced and dynamic environment. As a key member of our team, you will be responsible for providing exceptional customer service to ensure timely, efficient, and professional passenger service functions.

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The successful candidate will be responsible for check-ins, handling passenger luggage, and ensuring that all regulatory requirements are met. Additionally, they will work closely with the team to achieve KPIs and provide excellent customer service at all times.

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We are looking for a highly motivated individual who can work well under pressure, has strong communication skills, and is able to build strong relationships with colleagues and customers.

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  • Deliver high standards of customer service for all client airlines;">
  • Carry out passenger check-in duties and other related responsibilities;">
  • Complete necessary paperwork and reporting as per service delivery agreements and company requirements;">
  • Assist passengers with special needs, including pushing wheelchairs;">
  • Handle mishandled baggage, including monitoring carousels, liaising with the below wing team, recording rush bags, reporting issues, and managing baggage delivery;">
  • Ensure compliance with OH&S regulations and company policies, taking corrective actions when necessary;">
  • Report incidents immediately and maintain awareness of reporting obligations;">
  • Follow procedures in accordance with client airline requirements;">
  • Promote a positive company image through grooming, behavior, and service quality;">
  • Lead and participate as a team member to communicate effectively and meet work requirements;">
  • Follow directions to achieve timely aircraft departures, aiming for 100% On Time Performance;">
  • Comply with SOPs and policies;">
  • Maintain professional communication with clients and stakeholders;">
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Key Skills and Qualifications:

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To be successful in this role, you will need to have:

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  • A minimum of 2 years' experience in a customer service role;">
  • Experience handling difficult situations and high-volume customer service;">
  • Ability to work under pressure, including extra hours;">
  • Teamwork skills, sharing information and supporting colleagues;">
  • Effective communication skills across diverse backgrounds; handle sensitive situations;">
  • Ability to handle baggage up to 32kg;">
  • High-level computer skills;">
  • Motivated to work rostered shifts, including mornings, evenings, and weekends, spanning 24/7;">
  • Stay up-to-date with training requirements;">
  • Adhere to uniform policy at all times;">
  • Follow management instructions accurately;">
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Benefits:

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We offer a competitive salary and benefits package, including opportunities for career progression and professional development.

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Working Environment:

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You will work in a fast-paced and dynamic environment, where no two days are the same. You will have the opportunity to work with a diverse team and develop your skills and knowledge in a supportive and collaborative environment.



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