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Logistics Support Specialist

7 days ago

Hobart, Tasmania, Australia Kuehne + Nagel AS Full time

This role offers an exciting opportunity to develop your skills in customer-centric logistics support. As a Sea Logistics Customer Care Specialist, you will be responsible for providing exceptional service to our customers, resolving issues promptly, and promoting our logistics solutions.

Your Key Responsibilities
  • Respond to customer inquiries, offering expert advice and guidance on our logistics services.
  • Work closely with Field Sales and the Operational Care Center (OCC) to drive customer engagement and retention.
  • Manage customer onboarding, ensuring smooth transitions and successful integration of our logistics solutions.
  • Develop and maintain strong relationships with customer contacts, fostering trust and loyalty.
  • Analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Produce high-quality customer reports, providing insights and recommendations to improve our logistics operations.
About This Opportunity