Mental Health Practitioner

Join a team that supports people experiencing mental health challenges.

Help individuals build resilience and reclaim their wellbeing through connection and empathy.

Two Pathways to Make a Difference

This role can be filled by either a Mental Health Worker or a Peer Worker. We welcome applicants with formal qualifications or lived experience of mental health challenges and recovery. If you've walked the journey yourself and want to support others, your insight and empathy are deeply valued.

About the Role

As a Mental Health Worker or Peer Worker, you'll support people experiencing mental health challenges to improve their wellbeing, build independence, and connect with community supports. Whether you bring professional expertise or lived experience, you'll walk alongside individuals on their recovery journey—offering practical help, emotional support, and pathways to long-term stability.

You'll work across two support streams:

- Intensive Crisis Support (ICS) - short-term, high-intensity support to reduce distress and manage immediate challenges.
- Non-Acute Psychosocial Support (NAPS) - longer-term support to build resilience, explore NDIS options, and improve quality of life.

Key Responsibilities
- Provide person-centred support through goal setting, recovery planning, and emotional encouragement.
- Help clients access services including health, housing, NDIS, and community supports.
- Support clients through crisis situations with calm, flexible, and trauma-informed care.
- Maintain accurate and confidential client records using electronic systems.
- Build strong relationships with clients, families, carers, and service providers.
- Contribute to a culturally safe, inclusive, and responsive service environment.

Empower Hope and Build Resilience

Whether you're a qualified Mental Health Worker or a Peer Worker with lived experience, you'll bring empathy, resilience, and a strong commitment to supporting others.

We're looking for people who can:

- Build trust and connection with individuals experiencing mental health challenges.
- Work independently and as part of a supportive team.
- Stay calm under pressure and respond to crises with care.
- Understand trauma-informed and recovery-oriented practice.
- Navigate community services, the NDIS, and support networks.
- Keep clear, confidential records and use digital systems confidently.

Requirements

For Mental Health Workers: You'll need a Certificate IV in Mental Health or equivalent.

For Peer Workers: You'll need a Certificate IV in Mental Health Peer Work and lived experience of mental health recovery.

Lived Experience at Our Organisation

We deeply value the unique insight and strength that comes from lived and living experience. If you've faced mental health challenges and walked your own recovery journey, your story can offer hope and connection to others. Peer work is built on mutuality, trust, and respect—and your perspective helps shape services that truly meet people's needs. As a Peer Worker in this role, you'll use your lived experience to support others, guide service improvement, and make a meaningful impact in your community.

Other Requirements
- A current Working with Children Check from the relevant authorities.
- A current First Aid & CPR or a willingness to do so
- Flexibility to work outside regular hours when needed.
- Willingness to travel and use an organisation fleet car or your own vehicle.
- Ability to stay calm and make good decisions in crisis situations.
- Commitment to inclusive and culturally safe practice, especially when working with Aboriginal and Torres Strait Islander communities.

What's in it for You
- Competitive hourly rate + super under the relevant award
- Generous salary packaging to boost your take-home pay
- Meal and entertainment card options available
- Make a real impact in the lives of people experiencing or at risk of homelessness
- Supportive, high-performing team that values collaboration and clear goals
- Ongoing training and development to support your growth
- Free access to our Employee Assistance Program (EAP) for wellbeing support
- Discounts on health insurance through Bupa