Strategic Customer Growth Leader

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000

Job Opportunity:

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At our organization, we are dedicated to creating a positive impact on the care and support sector. Our entities under the Attain Healthtech Group of companies share a common goal: to elevate standards, shape the future of care, and create lasting change.

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This position is part of a leading healthtech platform in Australia, connecting thousands of people with disability and older Australians to independent support workers. We have facilitated over 25 million hours of support since 2014, earning recognition for our growth and innovation.

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We are seeking a Senior Manager, Loyalty and Retention to design and execute customer loyalty and retention strategies. As a senior leader, you will drive customer growth through effective nurture and retention programs that deepen engagement and deliver measurable impact.

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Key Responsibilities:

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  • Design and deliver a data-driven loyalty strategy to maximize customer retention and lifetime value.">
  • Lead the launch and ongoing evolution of loyalty offerings, ensuring they meet customer needs and drive business outcomes.">
  • Utilize insights from customer behavior and program performance to optimize strategies, boost engagement, and improve ROI.">
  • Partner with marketing, product, operations, and analytics teams to embed loyalty initiatives across all customer touchpoints.">
  • Drive innovation through personalization and automation to create tailored customer experiences.">
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Requirements:

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To be successful in this role, you will need:

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  • 8+ years experience in loyalty, CRM, or retention marketing with proven impact delivery.">
  • Strong analytical skills with the ability to translate data into actionable strategies.">
  • Hands-on experience with loyalty platforms, CRM tools, and marketing automation.">
  • Proven success in customer engagement and retention initiatives.">
  • Excellent project management and collaboration skills, with the ability to influence across teams.">
  • Effective stakeholder management and relationship-building skills.">
  • Strong organizational and time management skills in a fast-paced environment.">
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Benefits:

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Our organization offers a dynamic work environment with opportunities for career development and growth. You will enjoy:

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  • Career Development: Learn from industry experts and experienced leaders.">
  • Flexible Work Arrangements: Balance office and remote work with flexible leave days and public holidays.">
  • Recognition: Celebrate your achievements through our reward and recognition program.">
  • Diversity and Inclusion: We welcome applicants from diverse backgrounds and perspectives.">
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Join us in shaping the future of care and support by driving meaningful change through innovative customer loyalty and retention strategies.

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