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Customer Experience Strategy Professional

2 weeks ago


Sydney, New South Wales, Australia beBeeCustomerExperience Full time
Customer Experience Strategist Role

The role of Customer Experience Strategist involves developing and implementing strategies to improve customer retention. This position requires a deep understanding of customer behavior and preferences, as well as the ability to analyze complex data sets.

Key Responsibilities:

  • Develop and embed retention performance modelling and reporting into business decision-making processes.
  • Drive continuous improvement in retention strategies by analyzing data and identifying areas for optimization.
  • Support the financial and strategic evaluation of retention opportunities.
  • Provide insights and recommendations to stakeholders on reducing preventable attrition across portfolios.

Requirements:

  • Proven experience in managing complex financial data analytics or commercial performance.
  • Strong commercial and financial acumen, with the ability to challenge at all levels supported by data and analytics.
  • Demonstrated expertise in financial modelling, data interpretation, and drawing out key strategic and analytical insights.
  • Excellent interpersonal skills, including the ability to effectively liaise with a broad range of stakeholders and senior managers.

What We Offer:

  • A diverse and inclusive workplace culture that values equity and respect.
  • Opportunities for growth and development in a fast-paced and agile environment.
  • Flexible working arrangements to support work-life balance.

How to Apply:

For more information and to submit your application, please visit our website. We look forward to receiving your application.